Privacy Policy

This Privacy Policy explains how Addendum P.C. (“we”, “us” or “our”), trading through The Odyssey Travel Guide, collects, uses and protects personal data when you visit theodysseytravelguide.com, purchase digital content, subscribe to communications or contact us.

1. Data controller

2. Personal data we collect

• Order and identity data: name, billing address, country, email address, VAT details where supplied, purchased product, order value, currency and transaction status.
• Payment data: Stripe and PayPal process payments. We receive transaction confirmations and limited payment identifiers, but we do not store complete card numbers.
• Account and delivery data: account details where an account is created, download access, timestamps, IP address and records needed to deliver and protect digital files.
• Communications: messages, support requests and correspondence sent to us.
• Newsletter data: email address, consent record, subscription status and engagement information processed through Moosend.
• Technical and usage data: device, browser, approximate location, IP address, pages viewed, referrals and interactions collected through necessary logs and, only after consent where required, Google Analytics and Meta Pixel.

3. Purposes and legal bases

• Contract: to process orders, provide download access, send transactional emails and provide customer support.
• Legal obligation: to keep accounting, tax, fraud-prevention and compliance records.
• Consent: for newsletters and optional analytics, advertising and embedded third-party content. You may withdraw consent at any time.
• Legitimate interests: to secure the website, prevent abuse, defend legal claims and improve essential operations, provided your rights do not override those interests.

4. Recipients and service providers

We may share data only as needed with hosting and website providers, WooCommerce, Stripe, PayPal, Moosend, professional advisers and public authorities where legally required. With your cookie consent, data may also be processed by Google (Analytics, Maps and YouTube) and Meta (Meta Pixel). These providers act under their own terms and, depending on the service, may act as processors or independent controllers.

5. International transfers

Some providers may process data outside the European Economic Area. Where required, transfers are protected by an adequacy decision, the European Commission’s Standard Contractual Clauses, or another lawful safeguard. You may contact us for further information about applicable safeguards.

6. Retention

We keep order, invoice and transaction records for the period required by Greek tax and commercial law. Support and legal correspondence is retained only as long as reasonably necessary. Newsletter data is kept until you unsubscribe or the subscription is otherwise removed. Consent records and security logs are retained for appropriate compliance and security periods. Analytics and advertising retention depends on the settings of the relevant platform and your consent choices.

7. Your rights

Subject to the conditions of applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier lawful processing. Send requests to info@theodysseytravelguide.com. We may need to verify your identity and normally respond within one month.

You may also lodge a complaint with the Hellenic Data Protection Authority or the supervisory authority in your country.

8. Cookies and embedded content

Necessary technologies operate to provide the store, security and checkout. Optional analytics, marketing, YouTube and Google Maps content is activated only according to your consent choices. See our Cookie Policy and use the cookie-settings control to change your preferences.

9. Security and children

We use appropriate technical and organisational measures, but no online system is completely secure. This website and its shop are not directed to children, and we do not knowingly collect personal data from children.

10. Changes and contact

We may update this policy to reflect legal, technical or business changes. The current version and update date will remain on this page. Questions may be sent to info@theodysseytravelguide.com.

This policy should be reviewed whenever the website’s services, payment providers, analytics tools or legal requirements change.